First-Time Deposit Policy

A 50% online deposit is required for all new clients to secure their first appointment.

 You will receive a Square Invoice link to your email after your booking request is received.

Your appointment request and the invoice will be cancelled if no payment is received after a full business day.

 In the case of a valid cancellation (no same-day cancellations), your deposit will be refunded in full.

Thank you for your cooperation.​​

On Your Appointment Day

Please come alone to your salon appointment as entry is for clients only.

Please plan for any guests to wait at a different location until you are done; thank you!

Please refer to the entry instructions at the bottom of your confirmation email for extra help.

More location/entry details are posted under my Instagram highlights. Thank you!

 

Cancellation Policy

If you must cancel/reschedule your appointment, you can do so online up to 24 hours before. Otherwise, please contact me directly to cancel. Thank you.

• Same-day cancellations = deposit non-refundable, or 50% cancellation fee

• Lateness cancellations = deposit non-refundable, or 50% cancellation fee

• No-shows by first-time clients = deposit non-refundable and blocked from future appointments

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Late Arrival Policy

If you will be more than 10 minutes late, please communicate with me beforehand. Please be aware that, depending on the situation, your appointment will be cancelled.

In all other cases of late arrivals, you will be charged as booked, regardless of design reductions. Please review the menu you have booked beforehand, and please try your best to arrive on time to avoid this.

Unfortunately, if late arrivals are repetitive, I will no longer be able to book future appointments.

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Design Policy

Design inspiration images are welcome under the acknowledgement that all designs are done using the salon products only and exact replications are not always possible. Since I specialize in hand-drawn nail art, I cannot replicate designs that are centered around 3D parts, stencils, and stickers. Charms are add-ons to your design, and they can be selected on the day from what is available at the time of your appointment.

Health Policy

To maintain the safety and health of everyone involved, the salon may choose to refuse services to those with any of the following symptoms:

• infections of the nail/surrounding skin upon arrival

• history/symptoms of gel and acrylic allergies

• significant bleeding from the nail/surrounding skin upon arrival

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Repair Policy

Within 7 days after your nail appointment, repairs of any gel and acrylic chipping and lifting are free of charge. Free repairs only apply to clients who contact the salon within 7 days after the appointment and come in for the repair within 9 days after the appointment.​

Please understand that the free repair policy does not cover:

• adding extensions to fix a broken natural nail after receiving a gel service

• changing the design/shape/length

• removing a whole set

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